[indigoviolet]

That depends on what you consider feedback. In this case, the "feedback" was:

'you are a faggot. this facebook sucks. the one should come back. i want to kill you. go fuck a man'.

I kid you not. Do you think people (any people, nevermind those who build products that are given away for free) deserve such abuse?

[teej]

These people deserve to be treated with the same courtesy, dignity, and respect as everyone else. You would be surprised to see how people change when they get a nice response from a human.

[mcslee]

Why are you so eager to jump to their defense, but so reluctant to ask that they treat me with courtesy, dignity, and respect?

I do, however, agree with you. As I mentioned in the note, I did spend a lot of time responding courteously to a great deal of personal user feedback. Having invested significant time doing so, I know and fully appreciate the difference it makes. I am also personally appreciative when I am on the receiving end -- I enjoy the thoughtful personal feedback people take the time to send me, even if it is critical.

I only responded in this manner to the most intensely offensive and bigoted messages received. I was sent thousands of personal messages in the span of a few days, a pretty good portion of which suggested I should die.

I also agree with diN0bot. The professional decision is to simply ignore personal attacks in a professional context. In this case I can ask forgiveness for a momentary lapse, call attention to the tricky distinction between personal and professional contexts on Facebook, and chalk some of this behavior up to stress relief during a period of highly intense work.

[diN0bot]

no one deserves that abuse.

what does that have to do with dignifying such a message with a response? be professional. drop it or respond with the upmost respect and civility. getting off topic is a waste of your time.