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If the goal of the web was just to transmit objective facts like 'who created Linux', this wouldn't be a problem at all. Wikipedia handles that pretty dece. The issue arises when we move away from objective trivia and into subjective, localized buying intent, which is where the web monetizes itself. If I ask an LLM 'who created Linux?', there is one right answer. But if I ask an LLM 'who are the best commercial roofers in Houston?', there isn't one right answer. There are dozens of highly qualified local businesses that do possess unique value, unique pricing, and unique availability. When an LLM answers that roofing question, it typically cites 3 to 5 businesses. The other 40 legitimate roofing companies in the area are left out. My study isn't arguing that every single one of those 40 companies deserves to be in the answer; it's pointing out that those 40 companies currently have no idea they are being left out. In the Google era, if you weren't on page 1, you could look at Search Console, see your ranking, check your backlinks, and understand why. In the AI Search era, businesses are being scraped to build these answers, but they have zero telemetry on whether they are actually making the cut. This index is just an attempt to provide that missing telemetry. |
I don't see how mentioning the other 40 should follow from that fact. You get exactly what you're asking for - the best, according to agent's judgement. Judgement and processing of simple search results is exactly what you're using the intelligent agent for. Ask for a list of all commercial roofers in Houston and then you can expect a list.
It can be argued that models are clustering their replies around a few options when asked to choose from a list of equally valid ones (due to mode collapse, distribution biases, primacy/recency biases etc), but these options are not equally valid for the agent, it looks at their sites or possibly in some other places like review sites to rank them. Its ranking criteria might be not good at all, but that's another question.