[EvanAnderson]

I mind email for a number of small orgs (<1000 recipients each). There are so many SPF and DKIM failures from senders who you'd think would know better (Fortune 100-type companies). I don't want complaints from users missing messages so I end up disregarding failures even when published policy says to do otherwise.

[velcrovan]

I take the opposite approach, I refuse to whitelist domains. When someone internal complains I send a notice to their contact on the other end (CCing the internal recipient) saying their email is misconfigured and ask them to put me in touch with their IT department to help them fix it. I use a script to do some DNS lookups and write the email for me. I have about a 50% success rate getting them to fix it.

[EvanAnderson]

My spirit was broken for that kind of work a long time ago.

More often than not I end up talking to someone in the sender's IT who fancies themself an expert and is completely incredulous that there could possibly be a problem on their side ("But we don't have problems sending email to anybody but you...")

I should want to fight the good fight, but it's so demoralizing.

Edit:

Dealing with other IT people on problems like this taught me a ton of humility. It wasn't until I was in my early 30s before I'd reached a level of maturity to approach trouble reports like this being reported to me with an open mind. Before that I fancied myself and expert and, likely, was insufferable in many contexts.

Now I'm insufferable in fewer contexts.

[account42]

What happens in the other 50%? Your users work around you somehow?

[drdexebtjl]

I have also done this, but instead by finding someone from IT or security on LinkedIn and messaging them there.