[somenameforme]

A practical issue is that a lot of big software is used to solve small problems. For instance with his example, in the past perhaps instead of creating a little custom app it would have been a series of excel sheets with some other third parties tool as needed. And I think this is a very common use case. At most/all companies there tend to be convoluted processes to do relatively simple things, often enriching the big generalist companies in the process. As people become capable of creating competent ad-hoc solutions to problems, the utility of big high-utility software goes down.

Like a quote I've read on here multiple times about replacing e.g. excel or whatever, people often mention that users only use 5% of a software's functionality, but it's a different 5% for each person. The argument being that to replace excel you'd then need to mimic every esoteric thing it does, but when users can now achieve that 5% in a highly customized way with no real knowledge needed, it's going to have a major impact on big software.