[kay_o]

Help to solve; subscribe to Enterprise and pay for support contract.

[KellyCriterion]

Haha, good one! :-D

Actually, this was what we already discussing this morning, because this was our assumption, too :-))

[r_lee]

It's either that (pay $1 million or something) or find an Anthropic employee here or post on X

you might also want to try calling sales and asking if this is how their product is intended to work, they might be able to escalate

[kay_o]

This was serious post sadly !

All self serve tiers Claude Team, OpenAI Business, ... all are considered the same as personal plan. The only differentiated tier is [self service] || [enterprise support contract with guarantees]

[KellyCriterion]

Thats an interesting perspective, I never thought about it that way, because I expect at least some support when being a paying customer, even a small one. (aprt from that, we have around 10 seats, so we may be smaller, bot its not "nothing"?)

[kay_o]

It is nothing. There are many individuals that run 10 seats, not even business, and unless you are paying API per token rates you are a loss already without answering a support ticket ! Unfortunately ...