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by AngryData
1 day ago
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Well and also parts are far more available and way cheaper. Had to replace 2 capacitors and a thermistor in an power supply not long ago. Cheapest price I could find for those 3 parts? $40. The highest unit price of those components individually was like $1.25, but I didn't need 20+ of each and everywhere else had crazy shipping costs on top of 20x markup. And there was no place within 300 miles that sold anything like that if I didn't want to wait 2 weeks for it to arrive. A chinese guy could get those parts for way less, have them shipped way faster, or probably just buy them from a physical store not that far away. The chat, diagnosing, and repair took me less than an hour overall so with cheap parts I could have charged someone $40 and made $35 an hour if I had cheap and available parts while saving them $250. But dealing with parts issues nearly triples my minimum price for a business operation because I either have to spend a bunch of time finding the best deal for parts and have this thing sit on my bench for two weeks+ as they ship, or get ripped off paying 80 dollars to get it within a week. And by time they are spending $120 on a repair, they are already nearly half the price of buying something brand new that can be shipped to their door in 2 days with a 2 year manufacturers warranty, so they wouldn't want to attempt to pay someone to repair it at all. |
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Or from a previous customer who had to replace a whole power supply module, and those parts happened to be perfectly fine on the otherwise broken subassembly they left behind for disposal.
That's how repair efficiency enabled by scale looks like when you zoom in. They'll replace your broken screen in 5 minutes and for 10x less than the price of the replacement screen (!), as long as you let them take the damaged one, because someone will actually fix that damaged part and use it as replacement for the next customer, etc. There is enough volume they can decouple and time-shift actual repair and replacement.
(And of course should they not have a freshly repaired part of a kind, there's probably a booth selling those very parts within 50 meters of where they sit, that's also a direct line to some factory in Shenzhen. You know, the kind of booth where they look at you funny if your answer to "how many pieces" has less than three zeros in it.)