Understood but sharing your existing devops resources with this will soon become a bottleneck especially when any major downtime will keep several engineers (and long-running agents) blocked from any meaningful work until availability improves.
Not my experience, from an SMB that maintains its own hardware and services. You have a certain contingent of competent engineers who distribute their work across projects, and it generally works out fine. Or course you plan with some redundancy and fall-back plans in your systems.