[gls2ro]

Even if maintainance is just a Claude/ChatGPT session away we know that the cost of that session could be 1-2 hours of attention going to a supporting tool. And what if suddently is down? now your software team is having an incident about an in house tool instead if an incident about your paying customers.

Moreso while a custom build software just for you is a great fit for your own processes you are loosing innovation and what you could benefit from using a software where someone is trying to innovate and bring out better things that you might not know even to ask for in a prompt as that is not your own domain of expertise or better said you are too expert in your own process that you cannot see what else is out there. And to overcome this you have to try to put in resources for this tool.