[redbell]

My excitement about Anthropic had fabled-out dramatically when they suspended my pro account about two weeks ago within just 12 hours of fair use.

I was really mind-blown when I tried Fable 5 for the first time to help me improve a game I was working on but shortly, they decided that I had a suspicious activity and suspended my account without a clear reason.

I submitted a an appeal describing that I am 100% sure I haven't broken any rules and that it was my very first project but, unfortunately, after about 20 days now, nothing seem to be happening.

The thing that hurts me the most is that I had the same experience in the very first days of Anthropic. They suspended my account immediately after I submitted the first prompt, I commented back then (https://news.ycombinator.com/item?id=39698788) and fortunately, someone from Anthropic reach out to me via X and helped me get my account back.

To be honest, I haven't used Claude much since then but when I decided it's time to give it a try, they locked me out again! For reference, the account I used recently is relatively a new one but the activity is crystal clear that it is fair use.

[Syntaf]

There’s got to be more to this story, what exactly were you up to with these models?

[dannyw]

In the linked HN comment from a few years ago, an Anthropic employee said it was some fraud detection system.

It could be that OP is unlucky, and some of his metadata (or perhaps payment information) matches some patterns for stolen-CCs/fraud/chargebacks?

I've also found Claude.ai to be very suspicious of less mainstream browsers (e.g. Pale Moon), unfortunately.

[wavemode]

Are you outside the US? And/or are you using VPN? Those are the two things that come to my mind that can cause overzealous security monitoring to flag someone.

Another explanation could be the content itself. Does your game have anything at all to do with computer hacking or sexual content? Is there graphic violent language? People commonly report being unable to use AI to work on such things due to guardrails.

[redbell]

Yes, I am outside the US and I don't use a VPN.

For the game, I believe there is nothing suspicious, at least to me. It's a small puzzle platformer game with basic mechanics and very simple graphics, no harm, no violence or inappropriate content. In fact, my first two playterers right now are my two sons!

[sandbags]

As a datapoint: I have routinely been using Claude Code through a VPN for 9 months and am in the UK. I think it has to be more than this. I sometimes shift endpoint mid session and worry I might get flagged. It hasn’t happened yet at least.

I can almost hear the “famous last words”…

[wavemode]

I don't mean that to say that anyone outside the US is suspicious. Just that parent commenter might be from one of a set of countries that tend to be flagged as suspicious. (But I did not want to directly ask him where he lives.)