[rkuodys]

I expect full circle on this one. Short term - many enthusiasts build stuff. I can fully imagine someone in a given company creating something over the weekend and persuading manager to adopt the system. However, 6 months pass, the person now moved into new role or left a company, nobody knows the product and it becomes just another SaaS just without working support behind it. So for short term it is definitely bring some losses. Long term I think it will bite those who dropped the software. Over-customisation for the needs of everyone is probably here to stay in my opinion

[em-bee]

if it was built with AI then the knowledge of the builder is not really adding much. the next person coming in to fix issues is just going to feed the thing into an AI too, and ask the AI to fix the problem they have.

[rkuodys]

While it can be true for technical state of the system, you dont have the business decision log, nor you have the intention, and most importantly - you need someone to assume responsibility for this mini system. While it can be easier for tech companies, but assuming non tech person (say customer success manager) creates something and is replaced by other none tech person - there is significant probability that new person is simply not interested in developing system that is not part of the role. Or if it is you just limited your set of potential candidates.