[kotaKat]

frmr ISP call center nerd here that took calls for hundreds of rural ISPs in North America, ranging from little rural fiber coops to as large as the former Hargray of South Carolina:

The support costs of malware remediation fucking suck. The moment you try to implement some kind of blocker in place like this is the moment you flood your call center(s) with thousands of ignorant consumers that have zero clue what you're trying to tell them, can't comprehend that they have "a virus problem", and are not going to calmly listen to a support rep try to suddenly train them on what the issue is and how to fix it.

(Bonus points for liability on what we direct a customer to do or not do.)

all Jimbob knows is that "comcast has blocked me from getting to my pornhub" and is very angry at the rep they have on the phone.

There's a reason we used to be told to blow people off with a 'contact your local computer shop' and it's time and money and liability.