[superkuh]

Yep. I've been with Namecheap for a similar length of time. This week they sent me an email saying I had to update my namecheap profile information or they would close my account in 24 hours.

They locked my account so I couldn't log in. To be clear, my whois information was fullly legally compliant, and I was happy to also update my namecheap profile, but when I sent them an email they didn't get back to with an response email until there was just an hour left.

Things had been going down hill slowly and lots of my peers have already moved on to porkbun, etc, but I think now things are going downhill quite fast. I did manage to save my account (and so domains) but now I will be moving to a new registrar.

[iAMkenough]

24 hours is a ridiculously short warning period, especially when they lock you out from meeting their demands yourself.

What if their email got caught in a spam filter? What if you only check that inbox a few times a week or after business hours?

I'll be moving my personal domains after doing some research.

[DANmode]

> saying I had to update my namecheap profile information or they would close my account in 24 hours.

Did they mention what prompted this?

Are you aware of anything?

[ramgine]

I got that same email but skimmed it. I guess I need to double check and then move.

[jddj]

That sounds more like a phishing attempt than anything a real company should send.

I think I have one domain left with them. I haven't received anything yet, but it's a good reminder to move on.

[ethin]

> That sounds more like a phishing attempt than anything a real company should send.

And yet companies do it all the time. Which is hilarious because they also will happily tell you to beware of phishing and scams, but they do the exact same things a phisher/scammer would do