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by buellerbueller
5 days ago
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>If you need medical treatment, will you go to a doctor operating out of an office, or a doctor operating out of their own garage? Theoretically, either one could be good or bad at medicine, but in practice, professionalism is a useful signal. Is it a garage that has the same hygiene standards and medical equipment as an office? Your metaphor kinda falls apart here, because those are not orthogonal to the medical service outcomes, the way that a menu is orthogonal to the food quality. >No, it's entirely rational to judge a service based on external signals. This is the crux of why we disagree: you think of a restaurant as a seller of a service and you count things like "menu" as part of that service. Thats fine if you want status signaling from your restaurant. I see a restaurant as a purveyor of a good: the food that is produced, and the menu is orthogonal to that. You and I are optimizing for different things. "Experience" versus food. |
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Maybe! A garage can be cleaned very thoroughly, especially if you renovate with that in mind. I wouldn't bet on it, though. A good doctor probably could operate out of a garage, but they wouldn't. And a good restaurateur would take time to think about their menu.
These signals select for people with domain knowledge and experience. Status has nothing to do with it. Even the cheapest street food will be evaluated against its competition based on external signals, and so better, more experienced vendors will tend to know how to present themselves well.
All else being equal, would you rather eat a hot dog from a cart with a nice sign, or from a guy sitting on the sidewalk who sharpied "Hotdog $3" on a piece of cardboard?