[dfabulich]

Sure, that's alarming, but if you set up a passkey on the "wrong" password manager, you've (temporarily) lost your passkey. You should probably be kinda alarmed about that.

You can click "try another way" and use your password, and then you'll have access to your bank. But then, you should try to resolve that problem. If you (or a trusted friend/family member) can figure out how to use settings to remove the passkey from your bank's account settings, you can do that, or you can ask a bank teller to help you, instead.

(And, luckily, you won't need a bank teller, because you'll still have access to your account.)

[tetromino_]

> you can ask a bank teller to help you

At virtually all banks, the bank tellers cannot help you with login problems. You will have to call the bank's tech support and somehow navigate AI-modulated phone menu hell.

[dfabulich]

Citation needed. Walk in with photo ID, a bank card, and your PIN, and all the major banks will send you a reset-password email.

[soupbowl]

I went to my bank with all my ID and my bank card, talked to the teller and was told to call a support line. One of my parents went through the same thing.

I don't have a citation for you just recent experience, do you have a citation?

[SoftTalker]

Switch to a better bank.

My credit union has people who can help with any online banking/website login issues. They aren't tellers, but they are there. You just need to ask to speak to a customer service rep.

[crote]

Tried this, they weren't even able to verify my ID for KYC reasons. Had to go a second time after they blocked my account with zero warning. I have zero expectation that they will be able to help me with a password reset

[tekla]

I help run a non-profit and the only time I have ever been able to get this kind of service is when I visit a bank that has in-person business services. Tellers do not have any ability to do any of this.

[selicos]

Even my primary Credit Union is limiting teller roles in branches. There are still people to help, but then you have to go in person. My nearest branch is a day trip away but I can do most banking tasks at any partner CU location.