[tolugenius]

> We’re introducing OpenAI Presence, a battle-tested product > Proven through years of working with customers at enterprise-scale

I don't want to laugh too hard this afternoon. But more seriously, I'm not really sure who this product is for in a way an existing tool can't handle? Like if a business really wants to go deep on agentic workflows for customer service, what is going to make them reach for this?

[skybrian]

Maybe they don’t have a lot of in-house expertise and they would rather outsource? It will depend on whether they trust OpenAI to do a good job versus some other vendor versus doing it in-house.

[tolugenius]

I suppose, although the trust is doing a lot of work, not just in "can this work as I want today" but "can this consistently work for the next x years" which is a very different problem to solve for. But we'll have to see the roll out on this.

[saidnooneever]

it has 20 years experience us claude code no worries