| TL;DR we're building a unified UX / API / SDK / VM all around the concept of "inbox". Not just bolting AI on to search / draft / send. First its a question of the shape of a product. There are a few paradigms: 1. Keep AI far away from my email 2. Side bar chat in email app 3. Chat app that can interact with email 4. Fully autonomous email agents I don't like 4. At its core, real email is person to person communications, and we want to keep humans in the loop and actually writing thoughtful messages back and forth. 3 is here to stay, but I don't think most people actually want to free form chat or vibe code their day to day communications long term. We can expect 2 in pretty much every SaaS but so far I'm underwhelmed by many experiences. An agent only truly works when it has great tools, and not many email providers or apps have great APIs or higher level tools and primitives other than "draft" and "send". So first we're working on great tools for the human. Common templates, dynamic folders and labels, context from your CRM, integrated tools for your other workspace tools, easy ways to code customizations and workflows. Next we're equipping the agent with the same tools to help you, only when you want it to. |