[pja]

Go here: http://support.google.com/googleplay/bin/request.py?hl=en-US...

and paste in the order number from your Google Wallet transaction history, which you'll find here:

https://wallet.google.com/manage/#transactions:

Why they don't put a link to cancel the order in the transaction history I've no idea. The one hour thing is to do with the timelag between Google Wallet taking your order and that order being transferred to Google Commerce. This second cancellation method lets you send an order cancellation directly to Google Commerce. Yes, it's ridiculously obtuse.

[ludwigvan]

Thank you, that's what I have been doing, but it doesn't work unfortunately. I get an automated response each time I try that, and when I called them, they said there is nothing they could do, even though the unit has not shipped yet.

"Thanks for contacting Google Play regarding cancellation of your order. All orders are processed directly after your purchase is complete. As a result, this means that there is a very short window of time to cancel an order prior to shipping.

Although we attempted to honor your request, we were unable to cancel your order in this window. "

Whatever that "window" is, it seems longer than 10 days!

[pja]

Well, that sucks. :( If the order hasn't shipped, why on earth can't they cancel it?

Google's incompetence when it comes to shipping physical product demonstrates that they have a lot of learning to do, because right now they're really not very good at it are they?