Management react differently when it's a 3rd party issue:
"The systems are down, it's a global Microsoft Cloud issue affecting everyone"
vs
"The systems are down, Bob from my team made an error but we are working to fix it"
Except you still have those kinds of errors. What you’re trying to do is outsource maintenance of a system you have less expertise in for cost reasons. There is some transfer of liability that less technical management will buy but anyone serious will then ask “why is Microsoft azure having so many issues when other clouds don’t”