[pebble]

Sometimes a well-meaning fool is worse than no help at all.

[mapontosevenths]

That doesnt excuse you from the obligation to be civil. Especially given that the other party was trying to help.

[pebble]

There was nothing uncivil in the response the above commenter gave.

[mapontosevenths]

I suppose that "civil" is relative. Personaly, I wouldn't speak to someone who just tried to help me that way.

Instead I would restate the question to avoid bad answers. If you start by saying what you've already tried, and how it worked, it cuts off most of those "lazy answers."

In my experience most lazy answers are provided as response to lazy questions.

[what]

Sending that “lazy answer” because you assumed the other person hasn’t tried solving the question themselves seems like the “uncivil” action. You should probably assume your colleague has tried before asking for help, and probably tried the same lazy route you used to respond.

[mapontosevenths]

> You should probably assume your colleague has tried before asking for help,

Spoken like someone who has never worked in a customer support role.

You can never assume competency, from anyone. Even the best amd brightest have bad days.

[NopIdoN]

this is why all my emails start with "PLEASE DO"

[shimman]

It's more uncivil to waste another human's time with slop, it's extremely insulting. There is a massive public backlash against the tech for many reasons now.

[ipsento606]

replying with LLM generated text without clearly labelling it as LLM generated text is inherently dishonest

I'm a pretty civil person, but I won't go out of my way to be extra polite to someone who is being actively being dishonest towards me