[fidotron]

You mean the answer betrays the point: customer service is surprisingly hard, we just have a large number of people that are capable of doing it.

This is what the whole https://people.csail.mit.edu/brooks/papers/elephants.pdf is about.

[sscaryterry]

I stand by my point, you've not read the author's intent, instead you decided to twist words.

[fidotron]

What a silly and obtuse comment.