[bmitc]

> Kaiser has some of the best healthcare outcomes in the country/world due to their protocols and how good they are in ensuring adherence to them.

Where and how is that determined? I.e., any references to back that up?

And you can't in one breath say they have the best healthcare but then say their employees' reports of their experience are unreliable.

[nojito]

Not sure if you’re serious but just search the name Kaiser in any research search engine.

https://pmc.ncbi.nlm.nih.gov/articles/PMC8032167/

Their secret sauce is their ability to standardize protocols throughout their entire organization.

[guelo]

Study is from 2000-2013, their care has deteriorated significantly since then. I know because I've been a patient the whole time.

[nojito]

Their quality metrics have increased steadily over the last 10 years

https://healthy.kaiserpermanente.org/northern-california/pag...

There’s no best healthcare for everyone but that doesn’t change the fact that Kaiser is objectively one of the best.

[sgarman]

I agree. The last 5 years especially.

[ak217]

Well then their protocols suck. I have many anecdotal data points about them fumbling in major ways when it matters (missed major pathologies, messed up surgeries, etc.).

If you have a choice of hospital networks, research carefully. Kaiser might be fine for many people's needs, it's not fine when it comes to intensive care.

[nojito]

Correct. There’s no uniform healthcare solution that works for everyone.

But it doesn’t change the fact their protocols are top notch as reflected by their quality metrics.

[lostlogin]

That’s the measure for one pathology, but in terms of a provider comparison, what’s the measure? It isn’t dollars versus life span or morbidity.

[bmitc]

Why wouldn't I be serious? And everyone lives in and cares about California.

Plus, a quick Wikipedia glance shows they have a fair share of controversies, including major fines due to poor COVID protocol adherence.

[BeetleB]

Customer satisfaction in California is not great.

In the Northwest (Oregon + Washington), it's pretty high. Not sure about other locations (Hawaii, etc).

But again: Customer satisfaction doesn't mean best outcomes...

[kulahan]

The care quality of all major healthcare providers in the US is some pretty available data, and I've never heard anyone of being suspicious of Kaiser, of all companies. They're specifically known for having really good outcomes. It's like asking for a source that McDonald's sells the most burgers in America. It might not be true - maybe technically it's someone selling sliders or whatever, but it's so close it's probably not worth arguing over anyways.