[lostlogin]

> Nurses are instructed to stick to a script on phone calls and give no more than two to three pieces of advice

So stupid. If you had ever made a phone call to a patient, or their family member, you’d soon realise how bad this is.

You need to talk to the patient and something a family member too. Be too hasty and you cause more harm than good.

[btown]

For clarity, those > quotes are from the article, and I'm explicitly advocating against that approach!