EU doesn't impose a minimum manufacturer warranty period. What it imposes is a _seller_ guarantee, for which the manufacturer's limited warranty conditions don't really apply directly anyway. Many companies will offer a 2-year warranty because they know that's how long they need to support the buyer anyway, but I've often seen conditions like "2 year warranty for EU, 1yr in US".
Anyway, iiuc pebble is not doing anything illegal as long as they don't refuse seller warranty for these 2 years
In this case the seller is American and shipping from Asia, so while the warranty should be 2 years in the EU, there is no way to force them as they have no presence in the EU.
They are selling it though. If I (from the EU) buy something directly from the US (or China), I don't expect EU conditions to apply. It's quite common and it's fine if both sides of the transaction understand the deal.
I'm not quite sure what that implies. That they have to support EU customers (since they sell directly to them) for 2 years and their "30 day warranty claim" is overridden?
I think its the same as the UK. The person who sells to the customer is responsible, so if they sell to a retailer who sells to users then the retailer is responsible. If they sell directly the warranty terms cannot override the law so they are responsible.
You realize the EU let Chinese sellers sell lead-containing painted toys to EU babies for 12 years despite endless warnings, right? They will not act unless forced or it's easy enough.
The EU came from the "European Union of coal and steel". It's a business first, not a government. And yes, they've really deceived a lot of people about this.
That's why we have the DMA ... except for Apple ... except for Google, as if that doesn't negate the entire law.
That's why we have the GPDR, except for (just for the Netherlands) any company the government wants https://www.avgregisterrijksoverheid.nl/ (specifically this negates the purpose of the GPDR. The first purpose of it was to protect your medical data from insurers, taxes, police and courts, so the insurer cannot decide you're committing fraud based on your medical data, or raise prices for you, or ... for example) well "ministerie-van-sociale-zaken-en-werkgelegenheid" has a specific exemption so they can regulate whether unemployment money can be used for medical treatment, and which ones ... And that's just one example.
> The EU came from the "European Union of coal and steel". It's a business first, not a government. And yes, they've really deceived a lot of people about this.
That is true, but omits an important part of the motive for that. The aim was to tie France and Germany together economically to discourage them from going to war again.
It became irrelevant quite quickly due to the cold war and NATO, but it was an important part of what was intended.
And yet, it seems awfully consistent with letting China export poisoned toys for children. In fact the EU made itself the only arbiter of what can be imported, then proceeding to allow that. Not by changing the law, but by simply not checking.
And of course, we keep having people claiming that they were, despite a decade of complaints about it, including in courts, somehow not aware that they were doing this. Why?
To say nothing of the other problems with Chinese goods: repression, use of slavery, use of child labor, ...
Now they'll do something about China (or so they claim) ... right after they created the same situation for South America, who also have a history of moral failings when it comes to products: repression, use of slavery, use of child labor, ...
This is exactly what I'd expect a business conglomerate, willing to make any compromise, allow any practice, as long as they can deflect blame and make a lot of money on it ... exactly
Honestly not sure how this is legal given that the software is not fully baked when the devices ship. That is, people were getting PT2s when there was no way to test the touchscreen because the OS didn't support it yet. Same for speaker.
My guess is that if you got a bad unit and discovered it later when the software was updated, they'd probably swap the unit for you. That seems like more of a no-brainer than the screen crack replacements they're apparently doing.
> most frequent are problems with the touch panel. At first, we thought this could be a hardware problem and replaced around 70 watches. After reviewing the units with our factory, we now believe this could be a software bug. We’re working to fix these issues with a software update - if we can’t, we’ll replace the affected watches (regardless of your warranty eligibility).