[charles_f]

> I have to call MINI at some point and demand they fix this garbage

That would never occur to me. Whenever something produced by a large company breaks, I pretty much assume there's no signal possible back to whomever is responsible for the breakage, and that whatever is broken now is broken forever.

To the author's point, they're A-gile, but forgot that the first step in the process was customer feedback

[chrisandchris]

Tell that to Volvo. They even state on their feedback form that they don't respond to feedbacks, which IMHO is a polite way of saying that they don't read the feedback but still need a form, because no form would be bad publicity.