I can name you tons of things they fix over 5 years i own over the air. The ratio there is very very net positive towards a very good , well polished system, not an other way around.
They even fixed once a semi broken hardware for me. Camera power started acting up. I called tesla they said you can come to service to replace or wait a bit we will release OTA that will decrease a power consumption, in 3-4 weeks they fix my custom problem without going to serive
Uh? I can literally count the times my Model 3 2019 software broke something on one hand:
- when they redesigned the AC controls to make them more visually appealing but less functional (no button borders and no fill)
- when they decided to put air recirculation under auto-control and ignore the user's settings
- when they optimized the cellular connectivity and it took them a while to get back proper reconnect on loss of signal (garages etc)
- when they tuned sentry's sensitivity and there was some back-and-forth for a couple cycles between "record everything" and "record nothing"
None of this made the car undrivable or totally useless. I did hear of reports of early HW4 cars bricking their FSD computer, and Tesla replaced it.
In my opinion it's still a much better experience than the absolute guesswork of "what will my screen display today when I connect the phone? and where will I find Maps again?", based on software updates on the car AND the phone.
EDIT: also agreeing with the sibling comments: my 7 year old car got a lot of extra features since release, and most of them working very well at the first try.
They even fixed once a semi broken hardware for me. Camera power started acting up. I called tesla they said you can come to service to replace or wait a bit we will release OTA that will decrease a power consumption, in 3-4 weeks they fix my custom problem without going to serive