[gigisfndr]

I tend to agree. This does seem attitudinal and around for a long time. Plus “Hurry up and break things” etc. has added to it. Furthermore, support & support metrics which could have been a great signal for such things is, I suspect, measured on something else (e.g speed to resolution of a ticket ) I am surprised that quality does not seem to have caught up yet as a moat - atleast amongst those who can afford it and atleast for big ticket items.