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by edelbitter
13 days ago
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Logging into PayPal is easy except on one of those days when it is not.. and nothing can fix it other than waiting ~24h. With a proper bank account, strong authentication with some dongle or code generator means if I have it, I can depend on being able to pay. No regard for the number of bots currently pestering them. With PayPal trying to guess whether its me, maybe I can pay. Maybe I'll get a captcha loop. Maybe there will be a nondescript error message beginning with "Oops". Or maybe the error message will ask to call.. a rep that is not trained and/or authorized to do anything other than password resets. Which is not exactly a useful solution for account lockouts unrelated to the correctly entered, unique password. |
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Many banks are equally employing the same "guessing whether it is you" techniques with their web UIs. Moreover many of them require Google Play Integrity when a phone is the TOTP. Definitely different ergonomics though.