[behnamoh]

As I write this, I'm disputing a charge from Starlink because when I activated mine, they automatically started the free trial for me, but nowhere in the receipt or on their website did they say they would switch me to the most expensive plan after the free trial was over. And they made it extremely confusing to cancel my free trial. So I ended up being charged $120 for something that I had just opened out of the box. I disputed it twice through Apple Card and it still got rejected, even though I have the invoices. So I'm disputing it a third time, and I know one thing is clear: I am never going to purchase anything that Elon has made ever again. They also lied to me about the cost of keeping the Starlink. Their app said the satellite would need to stay "alive," and to do so I had to pay $5 a month. But then I recently realized that that was also a lie—you don't have to pay to keep the service or the satellite alive.

[petilon]

Apple Card aka Goldman Sachs is notoriously bad at handling disputes. They were fined $89 million for mishandling disputes, yet they continue to reject disputes offhand [1]. I no longer use Apple Card other than for Apple Store purchases.

[1] https://www.consumerfinance.gov/archive/newsroom/cfpb-orders...

[inemesitaffia]

He has a misconception of how Starlink billing works.

[pfdietz]

As a matter of personal policy I never sign up for free trials, for just this sort of reason.

[inemesitaffia]

This isn't how Starlink billing works.

[scottyah]

Who's your target audience for this... misinformation? > charged $120 for something that I had just opened out of the box

It does not work out of the box, you need to install an app, add a payment method, and sign up for a plan, free trial or not.

>you don't have to pay to keep the service or the satellite alive

Not sure what you mean by keeping a satellite alive, but you do need to pay for the service. There is no "Free" or "Pay as You Go" plan. Also, the Standby Mode $10/mo, not $5.

As for it being "extremely confusing", that's highly subjective so I won't comment, but it's definitely standard UI and I think it took me less than 8 clicks to first downgrade then cancel my plan.

[inemesitaffia]

I think he signed up with a referral link promising a month's service for free. But that kicks in in the second month.