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by pmarreck
13 days ago
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Arrange a secret phrase in advance- ideally generated randomly. Stick it up on the wall of the aging parent or grandparent- maybe in the bedroom, where guests are unlikely to go. Make it innocuous-looking (hidden in plain sight). Require that phrase to be said to prove identity. Reset it if it ever gets used on a call legitimately. |
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It's really simple and straightforward, and there is no need to really document the workflow here, because all the aging grandparents are extensively trained and drilled every two weeks, by the aging great-grandparents who've been using this same exact system for the past 50 years.