[jameshush]

I'm one of the most pro-AI support/solutions/FDE engineers you'll find, and I really don't see AI taking away support and hand holding.

Even though I use AI to answer questions large customers would still rather wait for a weekly meeting to ask a question or have someone fly onsite then write the same question in an email or to a chatbot and get a near instant answer

[addedGone]

Have you tried actually pretending to be human when replying to support? In many scenarios it leads to the same satisfaction