[bluelightning2k]

Why is it hard? Ultimately you take whatever your signal is and send it to some relatively cheap LLM.

How is it easier to sign up and manage a different service, implement a different API, etc.

And from the company side the fatal flaw is that these types of tools rely upon 1% of their users having huge spend. Nobody is going to be a huge spender here because it's easier to hand roll than navigate procurement on this (not to mention impossible to justify the spend, additional security/privacy risk, etc.)

It feels approximately impossible for this company to have large accounts.

[laalshaitaan]

it gets hard when you need this continuously across lots of chats/calls, with metadata, changing clusters, going deeper into a user journey, etc. the LLM call is just one part of it lol

we're keeping it useful every week, finding out insights that the teams can extract value out of, work with them to understand users better.

the procurement what we've seen is v similar to how one would have for any analytics product? and we're selling this to companies when/once it becomes someone's job to do this

[pqtyw]

If you get this to work once rerunning it weekly seems fairly easy unless you actually need to see the data live and have perfect uptime?

[laalshaitaan]

a lot of our customers want a daily morning report on slack & flag things instantly rather than to wait for a week so thats why we keep it realtime