[kianN]

To clarify, I wasn't criticizing your approach or product, more responding to the people dismissing the problem you are solving.

Regarding my experience, I have done a fair amount of work in the contact center space with long calls. I used statistical Bayesian approaches which I found to be much more resilient especially on long documents than embeddings/transformers. It also provided a joint modeling foundation for classification with much lower label requirements than BERT or traditional ML.

[laalshaitaan]

im hearing this for the first time and damn! i just told this to my cofounder/cto and he said hes gonna give this a shot in the coming days.

damn, i read bayesian in statistics like years ago, never thought itll come back this way

[kianN]

Happy to chat more in depth if more details would be helpful. I think my contact info is accessible from my HN profile.