[lousken]

Even enterprise M365 solutions dont have backups unless you pay extra. Always have your own separate backup, ideally offline.

[ocdtrekkie]

This is one of those things a shockingly large number of businesses do not understand. The cloud has been sold as magic, people don't realize you have all of the same needs as you do on-premise, you're just also paying rent.

[lousken]

Often they do not even know where the data is. It only becomes a problem if it is not available all of a sudden.

My most recent - "I can't search my mailbox because exchange online is broken?" - new outlook + 180days offline cache max + online only search