[mellosouls]

Well, good luck with the launch, this seems like an interesting product with potential.

However privacy is central in a service like this and I think you should probably beef up your representation of how you deal with that.

eg. "We use each customer’s data only for that customer" - well that customer may have hundreds of staff; how are they being consulted and onboarded wrt their own voices (or is that transcripts?) and messages being used in this way?

ofc you might argue that nothing in work is private but I do think you have some margin for improving the detail here.