| Couple of guesses: your usage patterns may have been similar to usage patterns of other customers that are often problematic, so some automated anti-abuse system made some statistical decision & banned you. you're a false positive, it's not worth their time reviewing the decision as most people they ban are problematic customers, and they've estimated that you're probably problematic. Perhaps the cost of providing a 20x subscription exceeds the monthly subscription revenue, if a customer uses it heavily. Perhaps most heavy users only have a single subscription, and they can account for running at a small loss as a marketing expense & hoping you may convert to a profitable tier in future. But if you have 13 subscriptions of their 20x consumer plan at once, maybe they lose so much money from it that they decide it's not worth continuing to doing business with you -- purely commercially -- so at their discretion they ban you. In both cases, they've decided it isn't worth doing business with you, for different reasons, so if they estimate that a new customer signing up is in fact you, the same person they previously decided to ban, they'll keep banning your attempts to open new accounts. They're not going to explain how they figure out you're the same person as that undermines the effectiveness of their banning process. If you were banned purely because you're costing them too much money vs what you are paying, in theory that's fixable if you are willing to pay enough money to sign up for a proper business plan & can find some salesperson to negotiate with. but in practice presumably they have all their salesfolk pointed at enterprise customers because that is where the real money is. |