[femto]

I'd encourage Australians not to muck around in this regard. Fair Trading gives explicit instructions:

1) Contact the organisation

2) Suggest a resolution

3) give them a reasonable time to respond (ie. not forever)

4) Be polite

5) Lodge a complaint with Fair Trading

The more people that do this, the less sellers will try to do people over.

https://www.nsw.gov.au/legal-and-justice/consumer-rights-and...

[bigfatkitten]

(5) is often a waste of time, but filing an application in NCAT (or your state/territory’s equivalent) will get their attention.