[HeatrayEnjoyer]

Valve had to be dragged kicking and screaming by Australia just to provide the basic fundamental right of refunds.

Large corporations are not your friend. They are the enemy; they vary only in type and depth of diabolicalness.

[protimewaster]

I do always think it's interesting that the "bad" guys like EA had, for a long time, much friendlier store terms (refunds) than Valve did.

I also never thought that it was very nice of Valve to historically have security practices that are so bad that a group of security experts wrote them a letter begging for better security practices.