[_joel]

What's the opposite of pissing off your customers then? Not pissing off your customers.

Pretty simple, you're reading far too much into it, but thanks, it's a while since someone acknowledged my pithy status.

[satvikpendem]

We should put you at the head of a company as clearly you know so much about it. It's not as if these other people haven't tried the same thing and turns out they make no money instead. These "pretty simple" solutions sound good, don't work, as they say.