[mindcrash]

Closing inactive accounts in the EU is due to (interpretation of) certain provisions set in the GDPR (e.g. article 5 - https://gdpr-info.eu/art-5-gdpr/) and Sony is not alone, many services in the EU automatically close and delete orphaned accounts after a given amount of time, and if they are international ones even when they don't outside of the EU.

If implemented correctly the affected person is also warned/notified several times by email before this is going to happen, so you have enough time to log in at least once and prevent it (and also extend the time frame again).

[fabian2k]

Those articles don't require deletion in this case, in my non-lawyer opinion. There is still a purpose to keeping the user's personal information here. Sony needs that information to be able to grant the user access to the content they bought.

There's a difference here between an account that hasn't been used and doesn't hold anything of value and an account like this that holds items that were bought.

[tencentshill]

Good, customer data should be a liability and they should be incentivized to delete it as early as feasible, or not store it at all when possible. It's your data, not theirs.

[handoflixue]

The problem with email is that it's an email address from 3+ years ago, which means there's a much higher chance of it being out of date - are you still using XxCoolDude67xX from high school?

Consoles area also marketed heavily towards older teenagers and younger adults, who are exactly the ones unlikely to maintain a consistent email address.

And of course if your email provided decides to cut you off, or goes out of business, or you used a university email...

[ndsipa_pomu]

The solution to that is to allow people to set an additional email address for the account and then maybe allow them to disable the original after a period of time.