[sgrove]

Interestingly, I've been getting closer to wanting something like this. The biggest reduction on customer support we've been able to do so far is short screencasts explaining features quickly and clearly.

But as Zenbox gets more and more international customers, this works less and less - we get emails asking for support in several different languages pretty frequently now. I'll probably look into Dubjoy, and hope it'll have the same customer-support-reducing effect as the English ones.

Are the prices standard across all videos though? Most of my videos are ~30-90s long. And although every time someone on our team answers an support email it costs us real money, we'll have to be very careful about which we translate, and into which languages, or else we'll easily spend several thousand dollars.

Another question - are you guys planning on providing any player chrome, like Vidyard, allowing users to select the language? Otherwise I'll have to figure out how to present the right language to users, which'll be a bit of a pain.

[tadruj]

1. the prices get even lower if you need our service regularly. As a reguar customer you'd also get dedicated translators for each language, which means voice consistency across all of your videos.

2. we will. We have a quick demo, but please disregard voice quality on this one http://dubjoy.com/embed_test.html

[sgrove]

That's awesome, exactly what I was looking for! Thanks for sharing as-is, looking forward to seeing the finished product. Could save us a ton of support work, and possibly even help with conversions!

[mbesto]

Hi Sean,

What languages do you guys typically get? My company provides managed services for multi-lingual support teams in the tech area. We can normally get the FIGS (French, Italian, German, Spanish) all out of the same office. Let me know if you're interested in hearing more. Contact details are in my user profile.