Meanwhile in Spain I use WhatsApp to contact the municipality, the GP uses it to send my blood results and package delivery drivers ask me to share my location. I hate it.
Thanks for typing the exact reply I wanted to give! Yes, I’m happy that I can request garbage pickup through WhatsApp instead of having to fill out a form at the municipal building. An online portal or app would be even better than WhatsApp.
Some secure online portal would be nice for the GP or municipality.
The delivery issues can be solved by introducing a standardized address system for Spain but that would take decades to roll out. Some people I know don’t even have an address, they just use the land registry number. Or just the name of their village + surnames, which is typically good enough for the standard mail (but not good enough for DHL/UPS/DPD packages, their drivers want your location via WhatsApp)