[al_borland]

A retention flowchart shouldn’t include the step of lying to the customer.

If a business makes it easy to cancel, I’m left with a positive image and may be back. If they make it difficult, they lost me for life, and I’ll tell my friends.

[noplacelikehome]

Adobe don’t have to care what their customers think because their business practices have eradicated most of their competitors, leaving them trapped.

Neoliberalism is not a viable way to run an economy without enforcement of monopoly legislation.