[square_usual]

It's not really a small percentage of users. All users will have trouble with the battery - eventually. My DS4s ran out of battery life in about three years of usage; I still have one of them that I use wired with my PC, but I absolutely cannot use it wireless. Likewise with my DS5s - one of them barely held a charge 2-3 years in. I'm sure with good battery management you can extend the lifespan to be closer to 5-6 years, like my M1 MBP from 2021 that still has a 9+h battery life (though down from 12 as I remember), but that only keeps them going for a little longer. It's just a fact of how Li-ion batteries work that they will lose their capacity eventually.

E: DS4 = DualShock 4, DS5 = DualSense; these are the standard PlayStation controllers for the PS4 and the PS5 respectively.

[munk-a]

I think it's fair to object to the point above on the basis that users have very little knowledge of how quickly batteries will fail and thus the cost of that failure is hidden from the market. It takes years or decades for consumer usage of devices to give new purchasers a fair picture of the hardware difficulties surrounding the battery - and, by then, there's a newer model with different qualities on the market.

A good number of users will never hit troubles with their battery since electronic devices are treated rather cavalierly and replaced before those defects will surface, so I object to the wording that all users will hit that - but I still think it's clearly in the best interests of the majority of consumers to bargain for better lifetime extension support.