[zythyx]

IMO Empathy. Empathy used to exist up until around 2015 in businesses where losing a customer was a really big deal, there used to be a cost in losing a customer, and a cost in gaining a customer, so empathy was the building block in helping a business build and maintain their customers. While that's still generally true for small companies, once you reach a global reach, for the most part the cost of gaining and losing a customer is FAR FAR less, so the empathy is lost too.

I also think politics is a pretty big factor in this too, as regulation was used when companies and customers had an impasse, and well, gestures everywhere look at the general global political client right now. Not much empathy going around these days...

[postexitus]

You are naive. Nothing to do with empathy. Everything is cash - warm little cash. No what's lost is - people stopped voting with their wallets. When someone did something atrocious, people stopped buying it. Now - first of all, half of the consumers don't care if PS5 titles are on disc already. And they will not stop when they stop putting things on discs. So why would Sony stop?