[cwyers]

```The associate agreed with me that they should not deprecate the old app until the new app can handle this configuration. I asked them to raise this up the chain: they need to push back the deprecation date.```

There's no way a CSR has any power over this.

[DrewADesign]

But they can, and do. escalate problems. It’s not like there’s a side entrance for people with problems that a CSR can’t solve.

[cactacea]

Yes, they solve the problem that you called the company.

[refulgentis]

Yes, support agents never escalate anything, they are mendacious slaves.