[bell-cot]

> Ok, load the app and search ...

> Go to self-checkout and grab ...

Okay, but what if I really don't care about those important-to-you features?

Based on Costco's membership numbers, I might have a whole lotta of company in that regard.

[mattmaroon]

Good old HN.

Me: they’re great but their tech sucks

You: their tech is good

Me: it can’t do basic stuff

You: ok you’re right but they’re great

I can tell you I’m a member of both, but I frequently let my Costco lapse but never Sam’s. Just because it isn’t killing the golden goose doesn’t mean it isn’t worthwhile to fix.

[bell-cot]

Okay, cool - measure "bad vs. good" however wish, and shop wherever you want.

I'm focused on my own use case, and how bad or good their tech-plus-all-the-rest-of-their-operations is for that use case. There seem to be plenty of folks with similar use cases and priorities, so my preferred store should remain available longer-term.