[mr_toad]

Pretty sure that phone companies have been anti-customer ever since the invention of the telephone.

[genghisjahn]

Well, they are providing a valuable service to society. How much money should they be allowed to profit for providing this service?

[hansvm]

Potentially lots of money, potentially none, but they should be honest about the capabilities and lifetimes of their products and not make that profit through bait-and-switch and other lies.