[disgruntledphd2]

> Saying that it’s “evil” and wondering “how they sleep at night” is unfair to your own intelligence and its ability assess the value of this function.

Yeah, this is just absurd. From the other side, probably marketers wonder how anyone implements these incredibly user hostile interfaces to make it hard for people to cancel, and how anyone could work on products such as Google and Facebook (even as they use them for work).

It's easy to scapegoat a group you're not part of, but it's generally not correct. Things are more complicated than you imagine.