Hacker News new | ask | show | jobs
by ivix 4937 days ago
The summarised version: 1. Mistakes happen and will always happen. Saying "it wont happen again" doesn't fix the problem. 2. Make a joke to stop people getting defensive.
1 comments
darrint 4937 days ago
3. Plan for a future in which we remain as stupid as we are today. 4. Pick broad fixes over root cause fixes.
link
barce 4937 days ago
It makes me wonder what the 5 whys are. :)
link