[darkwater]

And one thought about this situation and the common view that companies/corporation are a being on their own: I'm pretty sure that the IT guy that gave the OK to the CRM and then asked to sack your family member is directly responsible and could have took another decision if they were a person with a higher moral ground, like accept responsibility and accepting the risk of being fired. And the same apply to every level of the chain of command.

But it's easier to say that people are removed by design from the consequences of their acts so it's not easy to take the right decision for anyone. It's just not convenient, instead.